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Return Policy

We accept returns under the following conditions:

  • The product/service delivered is damaged, defective, or incorrect
  • The return request is raised within 7 days of delivery (or as applicable)
  • The product is unused and in its original condition (if physical product)

Non-Returnable Items

The following items/services are not eligible for return:

  • Customized or personalized services/products
  • Digital products or downloadable content
  • Services that have already been delivered or initiated

2. Refund Policy

Refunds are processed only if:

  • The return request is approved
  • The service/product meets our return conditions
  • Payment has been successfully received by us

Refund Process

  • Once approved, refunds will be initiated within 5–10 business days
  • The amount will be credited to the original payment method
  • In some cases, processing time may depend on your bank/payment provider

3. Cancellation Policy

You may cancel your order under the following conditions:

  • Before the order is processed or service has started
  • Cancellation requests must be made within a limited time frame

Once processing has started, cancellations may not be possible.

4. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, contact us directly

5. Damaged or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 48 hours of delivery
  • Provide photos or proof for verification
  • We will arrange a replacement or refund accordingly

6. Refund Exceptions

Refunds may not be provided in the following cases:

  • Change of mind after purchase
  • Incorrect information provided by the user
  • Delay caused by third-party services (delivery/payment gateways)

7. Contact Us

For return or refund requests, please contact:

8. Changes to This Policy

Artistifi reserves the right to update this policy at any time.
Changes will be effective immediately after posting on this page.

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